London, United Kingdom

HR Operations & Talent Professional Ready for London Teams

HR Operations | People Operations | Talent Coordination | Compliance-Focused

4+ years driving operational excellence across HR workflows, client service, and regulated environments. Currently completing an MBA placement year as HR Assistant Manager Intern at the University of East London.

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Shalini Mishra at a professional networking event

Proven Track Record

500+

Complex Cases Managed

Across global support operations, delivering consistent quality under pressure.

30%

Resolution Efficiency Gain

Streamlined workflows to achieve faster case resolution and improved SLAs.

98%

Compliance & Success Rate

First-interaction accuracy and adherence to regulatory standards.

25%

Retention Improvement

Enhanced retention through better communication and employee experience.

About Me

What I Bring to London Employers

I am a detail-oriented HR professional with 4+ years of cross-functional experience spanning HR operations, client service, and fintech/regulated workflows. I combine people-first communication with compliance discipline and a drive for process improvement.

Currently serving as HR Assistant Manager Intern while completing my MBA at the University of East London, I bring a unique blend of academic rigour and hands-on operational capability. My work directly addresses the needs of London employers looking for candidates who can manage complex people operations from day one.

Compliance-First Mindset Right-to-work, GDPR, and employment law adherence built into every process.

Operational Efficiency Proven ability to streamline workflows and reduce turnaround times.

Stakeholder Communication Clear, professional engagement with candidates, hiring managers, and leadership.

Experience

Career Highlights

Current 2024 — Present

HR Assistant Manager Intern

MBA Placement Year · University of East London

Supporting end-to-end HR operations including employee lifecycle management, onboarding, and compliance documentation.
Coordinating recruitment workflows, interview scheduling, and candidate communications across departments.
Maintaining HR records and ensuring adherence to right-to-work and data protection policies.

2020 — 2024

Client Service & Operations Professional

Fintech & Regulated Environments

Managed 500+ complex cases in global support operations, maintaining 98% first-interaction success.
Improved case resolution efficiency by 30% through workflow optimisation and process documentation.
Drove 25% customer retention improvement through communication quality and proactive engagement.

2024 — 2025

MBA — Human Resource Management

University of East London

Specialising in HR operations, organisational behaviour, and UK employment law.
Integrating academic frameworks with practical placement experience in people operations.

Skills & Tools